Services
Care That Comes To You!
We provide compassionate and responsive in-home care support services that promote health, well-being, and independence, enabling you to stay happy, safe, healthy, and socially connected to your community.
As a nurse-led agency, we provide specialized complex care at home for individuals with chronic illnesses or long-term health needs.
If age, illness, or injury is impacting your loved one’s independence, call us. We provide personalized care tailored to your family's needs, ensuring they can live their best life at home for as long as possible.
Rest assured, our caregivers are available to support your family member or friend around the clock, seven days a week, including holidays.
We are committed to enriching lives through high-quality supported living services that prioritise individual well-being and independence. Our personalised support empowers residents to live fulfilling lives with dignity and choice.
A clean and organized home not only enhances aesthetics but also contributes to overall well-being. Our housekeeping service provides practical benefits that improve daily life and promote a healthier living environment.
We empower care professionals through comprehensive training programs that cover both mandatory requirements and complex health needs. Our courses equip staff with the skills and knowledge to deliver exceptional care, ensuring the safety and well-being of those they support.
How We Work
The following will give you a glimpse of how we provide our service
Our journey together begins with a thorough in-home assessment conducted by one of our experienced care coordinators. During this visit, we evaluate your medical needs, review medications, assess your home environment, and discuss your daily routines and preferences. We take time to listen to your concerns and develop a preliminary care plan tailored specifically to your needs.
We employ the best healthcare assistants and support workers who are committed to providing the best possible care and aim to have them on at least NVQ level 2 training within the first 12 months of employment. Each service user will have a named key worker from our qualified staff. We ensure regular staff quarterly supervision and annual appraisals are carried out.
Gracious Healthcare Services Ltd has embraced the 6 C’s recommended by the NHS England, therefore our services are delivered and underpinned by those values ensuring that our staff deliver exceptional care with compassion, highly competent excellent communication with courage and committed to excellence. We work in partnership with service users and commissioners.
We have robust policies and procedures that are in conjunction with the relevant legislation. We have an ongoing Quality Assurance system ensuring that high standards of care are maintained through regular audits, risk assessments, staff education, training and development, using evidence based practice, openness, listening to feedback, monitoring and evaluating care provision.
More than a service provider, We are family!
We go above and beyond, by helping your loved one thrive at home.